Courageous Conversations: How to Deal with Difficult People - NEW!
There comes a time in every relationship (professional and personal) when things don’t go smoothly; when the going gets tough and what used to work, no longer does. Challenging situations happen at work with the boss, co-workers and customers. Difficulties rise up at home with our children, spouse and parents. It is in those tough moments, when we don’t see eye to eye, that we are called to courageously speak what’s on our mind and share what’s on our hearts.
In this interactive workshop, you will learn 3 steps to prepare for a healthy courageous conversation and the 5 steps to take during a courageous conversation. Come prepared to enhance your relationships. You will engage in role plays and large group discussion. You will also have the opportunity for individual time to process and share with your table. Your questions and group discussion are highly encouraged. BOSA CEU’s available.